Submitting a Support Ticket Quiz: Submitting a Support Ticket 1. Where should all reseller support questions be submitted? a) By text b) Through the Support Center c) Via the 800-number d) Social media 2. How are support tickets answered? a) Randomly b) Based on membership level c) In the order they are received d) Only on Fridays 3. What is the expected response time for support tickets? a) Within 7 days b) Same day or up to two business days c) Immediately by phone d) 24 hours, guaranteed 4. Why should you avoid calling the 800-number for technical support? a) It's always busy b) It's not toll-free c) Phone reps are not trained to answer technical questions d) They only respond to billing issues 5. What are the Support Team’s hours of availability? a) Monday – Friday, 8am – 4pm PST b) Monday – Friday, 9am – 5pm EST c) Weekends only d) 24/7 Submit Quiz
