Adding Live Chat or Chatbot to an AWF Website 📋 Quiz: Adding Live Chat or Chatbot to an AWF Website 1. What is the main difference between live chat and a chatbot? a) Live chat uses email while chatbots use phone b) Live chat connects users to a real person, while chatbots simulate conversation using AI c) Chatbots are slower than live chat d) Chatbots only work on mobile 2. Where do live chat or chatbot widgets usually appear on a website? a) In the website header b) On the homepage slider c) In the bottom corner of a website d) Inside the image gallery 3. What do customers need to do to start a conversation using live chat or a chatbot? a) Click the “Buy Now” button b) Type into the chat box c) Call a support number d) Send a contact form 4. Which of the following vendors offer both Live Chat and Chatbot functionality? a) Olark b) Talk.to c) Intercom d) Snatchbot 5. What is typically required to add a chat widget to an AWF website? a) Upload a PDF b) Copy and paste custom HTML code from the vendor c) Call support to manually install it d) Install an app from the app store 6. What should you do if you're having trouble adding the widget? a) Ignore it b) Post a complaint on social media c) Contact AWF support for help d) Delete your website Submit Quiz
